Gamersheek aim to supply merchandise and other items referring to science fiction, fantasy and popular culture, primarily, but not exclusively, for collectors, fans.
Orders on www.gamersheek.co.uk and from other media including, but not limited to, catalogue(s) all orders are taken as a “request to supply”.
Such requests include the obligation to pay for the goods.
Acceptable Use Policy
Gamersheek are committed to providing a safe working environment for its employees and staff. It is policy not to tolerate any incidents of harassment of staff or any individuals, including the posting of material on the website or social media, which Gamersheek may deem offensive, abusive, profane or hateful or which is threatening, or likely to cause annoyance, inconvenience or needless anxiety. By using this website you agree to comply with the spirit and letter of this policy.
Gamersheek will determine, at its discretion, whether there has been a breach of this policy, and in the event of a breach will take such action as deemed appropriate which may include:
immediate, temporary or permanent removal of any posting or material uploaded.
immediate, temporary or permanent withdrawal of any right to use the site
Issue of a warning
legal proceedings for reimbursement of all costs on an indemnity basis (including but not limited to reasonable administrative and legal costs) resulting from the breach
Further legal action as deemed necessary
Reporting the breach to controllers of other social media sites
Disclosure of such information to Law Enforcement authorities as Gamersheek reasonably feel is necessary
Gamersheek exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in the policy are not limited, and Gamersheek may take other action reasonably deemed appropriate.
Placing an order
Orders are placed on the system as request reservations with card payment processed by Sagepay, or, if selected, payment details processed by Paypal.
Order acknowledgements are emailed to Customers. The order acknowledgement is not a guarantee to supply, not a contract, and it is not an invoice. Customers should always check their acknowledgement to ensure that their requests have been entered correctly.
You must be 18 years or over to make web, email and/or catalogue purchases. We reserve the right to accept or reject any order for any reason at our absolute discretion.
No Sales Contract is formed until dispatch of goods.
Each contract so formed is specific to the items shipped. Other open “requests to supply” orders will generate separate, individual, and unconnected contracts on the date each is dispatched.
Pre-Orders and Back Orders
Gamersheek aim to carry extensive stocks, even so, many items offered through the websites and in print media are “Pre-Order”, or “add to wishlist”.
Pre-order products are those in design, the early stages of manufacture, printing or reprinting and transit. Where possible we shall indicate anticipated release, or arrival dates, (which are always subject to change). Manufacture and shipping is inherently flexible and subject to many a delay. There is no guarantee that any anticipated release, arrival, or re-supply date(s) will be adhered to, nor can we guarantee that we will be first to receive stock, others may be first, unfortunately that is the nature of the collectable marketplace.
Therefore it is mandatory for the Customer to accept that any particular 30, 60, 90 day or greater window of delivery dates is subject to slippage or change We shall endeavour to advise all Customers of revised availability dates, but the dissemination of information is, as always, governed by Supplier information. Additionally, such items may also have limited production runs or be restricted in other ways.
Note that all images used on the site are representational. Please do not assume that the image shown will be an exact likeness of the final product.
Wish List products are items which have been in stock, have sold out, and are on re-order from the Supplier or Publisher. Wish Lists are placed in good faith by Gamersheek and, in the main, are re-supplied to us within acceptable time frames. However, outside circumstances can intervene.
We shall always do our best to keep Customers appraised of any delay.
When products do arrive they are normally shipped in date ordered sequence in the same sequence as orders are placed on the system, barring product limitations or other restrictions such as customer qualifiers, variations, or product quality which may create shipping barriers. Customer demand criteria such as "ensure mint" "Triple package" etc are regarded as informal requests. They are not binding or mandatory.
As all orders are placed on the system as a “request to supply”, you can reserve your items safely in the knowledge that Gamersheek do not charge you for the full order, until we have goods ready to ship unless Pay In Advance is selected by the customer.
Card Security when ordering through the website
When ordering, your card details are secure. Gamersheek do not keep your card data. Gamersheek use the services of payment service provider (PSP) Sage Pay. (One of the largest such organisations in the UK). PSP’s are Payment Card Industry compliant security organisations that offer fully secure facilities for the holding of Customer confidential data. At final check out on the Gamersheek website, when you are requested to confirm your order request, you are seamlessly transferred to Sage Pay where card details are entered once.
Sage Pay will pre-authorise the card for one penny (to prove that it is genuine) then send Gamersheek a secure, randomly generated access code. After the pre-auth, Sage Pay return you to the Gamersheek website, where you can continue shopping or log out.
Card Payment Process
When goods arrive and are ready for shipment, Gamersheek use the Sage Pay access codes to apply for release of funds, and then, only for the goods about to be dispatched and postage if applicable
If your Card order is for several items shipped in different parcels over time , the contents of each parcel will be charged separately when ready to ship. The only deviation from this process is postage which is charged in full relevant to the whole order request as a single item with the first parcel only.
Should any initial request for funds be declined, the Customer will receive a notification email.
Paypal Payment Process
PayPal advertises itself as the safer, easier way to pay and get paid online. The service allows anyone to securely pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
Customers should note that when paying by PayPal the money will be debited from your account by Paypal for the selected amount of your order, at the time of your order, irrespective of when the goods may be ready to ship. (See Pre-order section)
The PayPal service therefore, although extremely secure, is similar to, and handled as a cash transfer. In other words, Paypal is a cash with order payment.
Product Information
We make every effort to obtain accurate product information including images, specifications and prices from our suppliers. We reserve the right to correct any errors in pricing, image, description or any other inaccuracy. We also reserve the right to refuse or cancel any order request based on any incorrect price, description or availability. Such corrections may be made even after an order has been acknowledged. If the price at which you have requested goods is incorrect you will have the right to cancel.
There is normally no minimum or maximum order. But such may be specified or qualified in a particular promotion or offering. Some restrictions, such as, but not limited to, distribution rights and availability may also override. For instance, certain items may have a restrictions imposed such as: "one per Customer/Address/ max 2 per household" and/or, specific or general geographic or regional areas, e.g. "UK only", or "Not available RoI".
Please note: Should any Customer or Customer Group place order requests that Gamersheek deems breaches restriction rules, Gamersheek reserves the right to discard and ignore those order requests. By the same token, product quality, qualifier or variation demands may disqualify customers from receiving items that are limited, short shipped, or do not attain their demand criteria.
“Exclusives” are also items that may have inherent restrictions. Geographical, Regional, Numeric, or otherwise. Some products are badged or stickered to indicate exclusivity, others are not.
For instance: Each year at the San Diego ComicCon (SDCC), artists, manufacturers and publishers, release what are known as SDCC exclusives. Sometimes SDCC items are stickered as “exclusive”, many times, they are not. The exclusive stickering appears to be an arbitrary exercise in randomisation.
Many of the SDCC exclusives each year, are made available, or reserved for Gamersheek, by the Artists, manufacturers & publishers. Gamersheek Customers who wish to order request such, and other exclusives do so in the knowledge that, due to their random nature, there is no guarantee or expectation that any particular exclusive supplied will be stickered.
Items of a higer value are subject to a 10% non refundable deposit. These products are clearly signposted on the web site, and all Customers are requested to confirm their acceptance. Customers through Sagepay will have a 15% value debited on acceptance. Paypal Customers, because Paypal is a cash with order type payment, will have paid in full for the high value item. In accepting the 15% non refundable fee, Paypal Customers, should they subsequently cancel their order agree to have 15% of their order value withheld from refund.
Ordering (General)
When making order requests on line, you are invited to create an account. Account holders can check past orders and hold items in their shopping basket for possible future purchase. NB: such items are not “reserved”, they are a “wish list” When converting a “wish list” into an Order Request, the price and stock availability of the items requested will defer to the Web Site pricing and stock availability at the date of order request. Credit Card customers. When items are shipped separately, cards are debited through Stripe only for the value of the goods shipped in each parcel.
All major Credit/Debit cards accepted via SagePay. Access, Visa, Mastercard, Amex etc.
Mainland UK: Shipping/Carriage /Postage /Courier fees for Merchandise
Order Value (excluding postage)
up to £49.99
2nd Class Recorded via Royal Mail - £2
1st Class Recorded via Royal Mail - £3
DPD Next Day (Ordered before 11am) - £8, if the deadline is missed, the item will be sent via Royal Mail Special Delivery with a selected an AM delivery time.
Orders over £50 are free shipping method dictated by weight and value.
Free postage” items are “Free postage” for UK Mainland deliveries only.
Mainland UK excludes Highlands and Islands, Northern Ireland, Scilly Isles, Isle of Wight, and the Isle of Man where small delivery supplements are added:
Postcodes affected are: ZE 1,2,3. HS 1 to 9, IV 1 to 63, KW 1 to 17, BT 1 to 29, IM 1 to 9 and IM 86, 87, & 99. AB42, 43, 45,51, 52 & 56. PO 30 to 40
Customer requests for urgent delivery from stock, will only be accepted by telephone. (0141 370 2512) Accepted requests will incur extra fees dependent on circumstances and service required. They will be confirmed by email. Any extra fees relevant to an “urgent” request are not refundable should the goods be cancelled or returned. “Urgent” services are subject to availability. E.g. They may be suspended without notice, especially at very busy periods such as Christmas.
Delivery Address: We shall deliver items only to the address given on the original order. Goods will not be delivered to dropship, pickup, accomodation, PO Box, parcel motel, hotel, other anonomised addresses, or addresses which in the express opinion of gamersheek constitute an abuse of service.
We use both Royal Mail & Couriers for deliveries. In all cases Postcodes and zip codes are required to track and deliver parcels. If you are unavailable to accept delivery, you will be carded by a Courier. If you do not arrange re- delivery with the Courier, and the parcel is returned to us we reserve the right to charge a reship fee.
All electronic and digital products are specific to European Territories.
Delivery Period. If items are in stock then delivery is normally effected well within 10 days.
Items for future dated delivery are normally dispatched to arrive on day of national release. Other goods such as calendars, action figures, and tee shirts are shipped out to customers as soon as we receive supplies. If any item has not yet been manufactured, is embargoed until the release date, is currently sold out, re-ordered, waiting to be shipped, or in transit to us, then delivery time periods are variable. Where possible, revisions to release date information will be posted to the web site(s). We shall also endeavour to notify individual customers of any anticipated or known delays.
Exchanges/Returns/Cancellations
Pre-Dispatch cancellation requests for individual stock lines can be accepted over the telephone, and by email. Such cancellations do not become effective until you receive a return confirmation email of cancellation from Customer Service which will be sent to the email address registered on your account. Please note that if the item is already within the delivery process, e.g. goods are being picked and shipped from the warehouse, then cancellation cannot be effected and returns procedure must be used after the goods have arrived.
If there is a problem with any of the items that you have received please contact us immediately, time is of the essence as we only have a very narrow window in which to effect returns or make claims.
Under the Consumer Contracts Regulations 2013 you have the right to cancel or return within fourteen calendar days of the goods being delivered. Under the Regulations the Customer is responsible for all carriage return costs. The cancellation period will expire 14 calendar days after date of delivery.
Under the Consumer Rights Act 2015 there is a 30 day right to reject the goods if they do not conform to contract. The burden of proof is on the Customer to show that the goods fail to conform.
Date of delivery is defined within these Terms & Conditions as two working days after date of dispatch.. All online Customers are emailed with date of dispatch information.
To exercise your right of cancellation/rejection you may use the “Model form” (which is available for use or download on the website) but it is not obligatory. Should you use the form Gamersheek will email an acknowledgement receipt. The time periods mandated by the Acts are mutually exclusive and concurrent NOT consecutive.
You must inform us of your decision to cancel or return by clear statement before the mandated period expires: In all cases of a projected return you must notify us by email, telephone, letter or fax.. Email contactus@gamersheek.co.uk with “return” and your order number in the subject line. Or, call 0141 370 2512 to give us details. Snail Mail Gamersheek Limited, 14 Finglas Avenue, Paisley, PA2 7PU. In all cases we shall give you a returns authorisation number and return instructions. Where applicable, we shall arrange for a courier pickup of the parcel. Smaller items can be returned using Royal Mail. All items must have a Returns Authorisation number, and must be returned within the 14 calendar days after date of delivery.
All items must be returned in original packaging with all seals intact and in re-saleable condition. The Consumer Contracts Regulations 2013 state that “If the value of the goods is diminished by any amount as the result of handling of the goods by the consumer beyond what is necessary to establish the nature characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price” “Handling” in this context is specified in the regulations as …”that might reasonably be allowed in a shop”
Sealed packaged goods will not be accepted if the packaging has been opened and the contents exposed e.g. CDs, DVDs & PC / console games etc..
Limitation of liability: Gamersheek shall only be liable to refund (where applicable) up to the amount paid (if any) by the Customer for the goods returned along with outbound postage (if any). Gamersheek are not liable for any other losses or compensation. Please note that requests for reimbursement or replacement for packaging will not be accepted. Replacement goods may be re-shipped in original packaging. Re-imbursement will be made by the same means as payment was effected. All re-imbursements are in £ sterling.
Gamersheek reserve the right of deduction under the Regulations for any diminution of value as a result of Customer handling, use, health protection or hygiene.
We may withold re-imbursements until after the returned goods have been received, or positive proof of dispatch is supplied.. Re-imbursement is normally made within 14 days of receiving the returned goods.
Other Data
Order amends / changes / extra items. We normally process order requests in the same sequence as we receive them. Order amendments, changes and requests for extra items therefore have to be processed as new order requests. .
Queries. Please allow a period of 14 days after receiving your order acknowledgement to check on the status of your order. Initially look on the website(s) for updates. When querying by email, letter or telephone, please have your acknowledgement number to hand along with your full name & address and customer number.
All prices are in £ sterling and include VAT where applicable.
Ownership and title in the goods does not pass to the Customer until full, cleared payment has been received, and goods have been delivered.
Please note that Gamersheek take their responsibilities for and to our Customers seriously. Gamersheek is a Retailer offering individual purchasers interesting items of Popular Culture. Gamersheek is NOT, and will not, be party to any orders or requests that utilise any of the following types or methods of business, including but not limited to, third party supply, marketplace, drop ship, forwarding, consolidation, reship, multiple order aggregation, whether to single or multiple addresses, or any other similar type of operation. Accordingly, ALL orders that in the express opinion of Gamersheek constitute such an abuse of Gamersheek services will be summarily rejected and cancelled without redress. Gamersheek also reserves the right to impose further sanctions if required.
Intellectual Property & copyrights
All content of the website(s), Catalogue(s), brochures, newsletters, blogs or any other promotions or advertisements is the property of Gamersheek.
All trademarks appearing on the website(s), in the Catalogue(s), on brochures, newsletters or any other promotions or advertisements are the property of their respective owners.
The website may contain hyperlinks. These are provided as a customer service. Gamersheek are not responsible or liable for any involvement or transactions with such sites.
Use of any of our services indicates your full acceptance of these Term & Conditions Gamersheek reserve the right to change, add or remove or modify these Terms & Conditions at any time. These Terms & Conditions are paramount they supersede any and all terms that the customer may seek to request or impose
GIFT VOUCHERS
These Terms & Conditions are additional and apply to purchase & redemption of Gift Vouchers available at www.gamersheek.co.uk
In order to purchase a Gift Voucher you will need to register an Account with us at our website www.gamersheek.co.uk
Gift Vouchers ordered through the website will be delivered automatically by electronic means to the email address you specify at time of order.
Gift Vouchers include unique numbers and character patterns.
If you are purchasing a gift voucher for another person, please forward the voucher to that person. We cannot accept responsibility for stolen, lost, or deleted Gift Vouchers. Nor failure of delivery due to spam filters, firewalls, mailbox capacity or any other reason outside of our control. Ensure that your recipient has received their voucher as it is their responsibility to keep it safe.
Orders purchased with a gift voucher will not be dispatched until payment of the voucher has been confirmed.
If you are purchasing a gift voucher to print off and give to another person, please check and verify that the person you choose has received the Voucher. Gamersheek cannot be held responsible if a gift voucher is used by an unknown third party. In addition, we cannot accept responsibility for stolen, lost, or deleted Gift Vouchers, or any other situation outside of our control.
Site offers, promotions, and discounts do not apply when purchasing Gift Vouchers. e.g. a £20 voucher costs £20. Five £20 Gift Vouchers cost £100. Gift Vouchers are available in £10 and £20 denominations.
The Recipient of the Gift Voucher can create an account and redeem the voucher as full or part payment of products requested through www.gamersheek.co.uk. NB: Gift Vouchers purchased online are only redeemable online. They are not valid in Store, over the Counter or at Conventions & Shows. More than one Voucher may be used on a single order.
All Gift Vouchers are dated and expire 12 months from date of issue.
A Gift Voucher cannot be used to purchase a further Gift Voucher
Gift Vouchers cannot be exchanged for cash.
Gift Vouchers are single use and non refundable
Where order product requests made online with Gift Vouchers are subsequently cancelled or returned, any monies owing will be refunded by Gift Voucher
We reserve the right to amend these Terms & Conditions at any time.
All singular terms include the plural.
Please check the T&C periodically.